Monday, March 9, 2015

To B CC or Not To B CC (pardon the pun)

Hi, Sta. Clara Professionals!

I hope everyone is having a great week! 

I remember that one of the areas we spent a lot of time on was when we started to discuss Email Essentials, specifically the use of BCC and CC in sending our emails.

I think it was clear to everyone what and how to use the CC feature of our emails. Allow me to share with you now, some information I was able to gather regarding the proper use of the BCC (blind carbon copy / blind copy circulated) feature of emails.


TO : is used for the primary recipients
CC : is used for those involved / interested parties but not required to reply. In other words, parties to whom the information contained may be of interest because of their involvement in the email subject matter.
BCC is used: 

  • To prevent an accidental "Reply All" from sending a reply intended for only the originator of the message to the entire recipient list.
  • To send a copy of one's correspondence to a third party (for example, a colleague) when one does not want to let the recipient know that this is being done (or when one does not want the recipient to know the third party's email address, assuming the other recipient is in the To: or Cc: fields).
  • To send a message to multiple parties with none of them knowing the other recipients. This can be accomplished by addressing a message to oneself and filling in the actual intended recipients in the Bcc: field. However, this does not ensure that the Bcc: addresses will be hidden from other Bcc: addresses in all implementations.
  • To prevent the spread of computer viruses, spam and malware by avoiding the accumulation of block-list e-mail addresses available to all Bcc: recipients, which often occurs in the form of chain letters.

Some Disadvantages of Using BCC:

In some cases, use of Blind Carbon Copy may be viewed as mildly unethical. The original addressee of the mail (To: address) is left under the impression that communication is proceeding between the known parties, and is knowingly kept unaware of others participating in the primary communication.

A related risk is that by (unintentional) use of 'reply to all' functionality by someone on BCC, the original addressee is (inadvertently) made aware of this participation. For this reason, it is in some cases better to separately forward the original e-mail.

Depending on the particular email software used, the recipient may or may not know that the message has been sent via BCC. In some cases, ‘undisclosed recipients’ placed in the To: line (by the software) shows that BCC has been used. In other cases, the message appears identical to one sent to a single addressee. The recipient does not necessarily see the email address (and real name, if any) originally placed in the To: line.

I think that given the information above, we should now all be able to decide whether or not to use the BCC feature in sending our emails. It is a feature, it has advantages and benefits but to use it for purposes other than what it was originally intended for is unethical and therefore unprofessional. Something that would not be expected of a Sta. Clara Professional.

Have a great rest of the week! 









Monday, March 2, 2015

Basic Phone Etiquette

A Review On Phone Etiquette:

Answering The Phone: Standard Greeting

Name of the Company: "Sta. Clara International,"
Greeting : "Good morning! / Good afternoon! / Good evening!"
Name: "This is (Your Name Here)!"
Offer To Help: "How Can I Help You?"

Standard Greeting: "Sta. Clara International,"Good morning! / Good afternoon! / Good evening! This is (Your Name Here)! How Can I Help You?"

Transferring A Call: Wrong Number

Answer with the Standard Greeting
Inform the Caller of The Wrong Number: "I'm sorry but you've reached / you've been connected to the (Your Department Here)."
Ask for the Caller's Name and Details: "May I know who's calling please and what this is in reference to?" 
Ask Permission To Transfer The Call: "Would you like me to transfer your call, (Caller's Name Here)"

If Caller Says, Yes and agrees to be transferred: "Please stay on the line while I try to transfer your call."
Speak to the Person / Department you are transferring the call to and inform them of the caller's name and details: "Hi, this is (Your Name Here), I have (Caller's Name Here) on the other line. (State Caller's Details Here). Will you take the call, please?"
Making the Actual Transfer: "(Caller's Name Here), I will be transferring your call now but before I do, is there anything else I can help you with?"

If caller says no. Proceed with Transfer: "I'll transfer you call now, Thank you for calling Sta. Clara International"


This is the first of several installments of review lessons that will be posted on this site for everyone's reference. Feel free to post your questions or comments. Is that OK?

Thanks!

Welcome New Professionals!

Welcome To The Community of Professionals

First of all, I would like to congratulate everyone for successfully completing our two (2) day Professional Effectiveness Training Program!! You are now on the verge of greatness and are about to make "Professionalism" the Sta. Clara International Corporation brand!

I had an awesome time learning with you guys all throughout our sessions. I am hopeful that you are now practicing all the behaviors we discussed during the training. If from time-to-time, you find yourself slipping or forgetting to apply some of the behaviors, take it easy. Rome wasn't build in a day. Keep at it. You will get there.

"We are what we repeatedly do. Excellence therefore is not an act but a habit." - Aristotle 

I created this blog to temporarily serve as a forum for us to share insights, information and consult with each other on the journey towards professionalism. From time-to-time, I will be posting additional information on this blog about topics we discussed. 

This will allow us to keep the learning fresh and growing so please do stop by and visit! :)

 


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